Frequently Ask Questions

  • 1. How do I place an order?

    To place an order, simply browse our store, select the items you want, choose the appropriate size and color, and click "Add to Cart." Once you’ve added all desired products, proceed to checkout, enter your shipping details, select a payment method, and confirm your order.

  • 2. What payment methods do you accept?

    We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways available at checkout. All transactions are secured and encrypted for safety.

  • 3. Can I modify or cancel my order after placing it?

    Orders can only be modified or canceled within 30 minutes of placing them. If you need to make changes, contact us immediately at info@clothingstorews.com. Once the order is processed, modifications and cancellations are not possible.

  • 4. What shipping carriers do you use?

    We partner with trusted shipping providers, including USPS, FedEx, DHL Express, ePacket, EMS, FOMUX, LaserShip, and OnTrac to ensure reliable delivery across the USA.

  • 5. How long does shipping take?

    Processing time is 2-5 business days, and shipping time varies between 7-20 business days depending on the destination and courier service.

  • 6. Can I track my order?

    Yes, once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your shipment in real-time.

  • 7. Do you offer express shipping?

    Yes, expedited shipping options are available at checkout for an additional fee. The estimated delivery time will be displayed based on your selection.

    ive an email with a tracking number. You can use this tracking number to monitor your shipment in real-time.

  • 8. What should I do if my package is lost or delayed?

    If your package is delayed beyond the expected timeframe or marked as delivered but not received, contact our support team immediately at info@clothingstorews.com. We will assist you in locating your package.

  • 9. What is your return policy?

    We offer a 30-day return policy for unused and unworn items with the original packaging and tags attached. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • 10. How do I initiate a return?

    To request a return, email info@clothingstorews.com with your order number and reason for return. We will provide return instructions and shipping details.

  • 11. When will I receive my refund?

    Refunds are processed within 7-10 business days after the returned item is received and inspected. The amount will be credited to your original payment method.

  • 12. What if I receive a damaged or incorrect item?

    If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the issue. We will resolve the problem with a replacement or refund.

  • 13. How do I know my correct size?

    We provide a detailed size chart on each product page. We recommend measuring yourself and comparing the measurements to our chart to find the best fit.

  • 14. Do your clothes shrink after washing?

    Our products are made from high-quality materials; however, we recommend following the care instructions on the label to maintain their shape and longevity.

  • 15. Are your products true to size?

    Yes, most of our clothing runs true to size, but we always recommend checking the size chart for accuracy.

  • 16. Do I need to create an account to place an order?

    No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.

  • 17. How do I contact customer support?

    You can reach our customer support team via email at info@clothingstorews.com or through our website's live chat during business hours.

  • 18. What are your customer support hours?

    Our support team is available Monday-Friday, 9 AM - 6 PM EST. We strive to respond to all inquiries within 24 hours.

  • 19. Do you offer discounts for first-time buyers?

    Yes! First-time buyers can enjoy a special discount by signing up for our newsletter.

  • 20. Can I use multiple discount codes on one order?

    No, only one discount code can be applied per order. Some promotions cannot be combined.

  • 21. How do I apply a discount code?

    At checkout, enter the discount code in the designated field and click "Apply." The total will reflect the discounted price.